Legal & Privacy

This page sets out the legal terms, privacy practices, and professional disclaimers that govern your use of the Immigration Solutions by Sumiksha Randhawa Ltd. (ISSR) website at sumiimmigration.com and your engagement with our immigration consulting services. Please read this page carefully.

1. Privacy Policy

Immigration Solutions by Sumiksha Randhawa Ltd. is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the British Columbia Personal Information Protection Act (PIPA).

What information we collect

When you use our website or contact us, we may collect the following personal information:

• Your name
• Email address
• Phone number
• The contents of any message you send us through our contact form or via WhatsApp Business
• General information about your immigration situation, where voluntarily provided

How we collect it

We collect personal information directly from you when you:

• Complete and submit the contact form on our website
• Send us a message via WhatsApp Business
• Email us directly
• Speak with us by phone or in a consultation

Our website is built on WordPress and Elementor. These platforms may set functional cookies (small text files stored on your device) necessary for the website to operate correctly. These are not used for advertising or tracking purposes. No analytics tools such as Google Analytics are currently active on this website.

Why we collect it

We use your personal information to:

• Respond to your inquiries
• Assess your immigration situation and provide relevant information
• Deliver immigration consulting services where a professional relationship is established
• Comply with our obligations as a regulated immigration consultant

How we store and protect it

Your information is stored securely within our business systems. We do not sell, rent, or share your personal information with third parties except where required by law, by IRCC as part of a legitimate immigration application, or with your explicit consent.

How long we keep it

We retain client information for a minimum of six (6) years following the conclusion of services, in accordance with our professional obligations as a Regulated Canadian Immigration Consultant (RCIC). Inquiry information from non-clients is retained only as long as reasonably necessary to respond to your request.

Your rights

You have the right to request access to the personal information we hold about you, to request corrections, and to withdraw consent to its use (subject to legal and contractual restrictions). To make such a request, please contact us at the details below.

Contact regarding privacy

For any privacy-related questions or requests, contact us at: info@sumiimmigration.com

2. Terms of Use

By accessing and using this website, you agree to be bound by these Terms of Use. If you do not agree, please do not use this website.

Nature of website content

The content on this website is provided for general informational purposes only. It does not constitute legal or immigration advice and should not be relied upon as such. Immigration law and policy change frequently. While we make reasonable efforts to keep information current, we make no guarantee that all content reflects the most recent developments from Immigration, Refugees and Citizenship Canada (IRCC) or other relevant authorities.

No professional relationship

Viewing or using this website does not create a professional relationship between you and ISSR or Sumiksha Randhawa. A professional relationship is only established upon execution of a written Retainer Agreement signed by both parties.

Intellectual property

All content on this website — including text, graphics, layout, and branding — is the property of Immigration Solutions by Sumiksha Randhawa Ltd. and may not be reproduced, distributed, or used without prior written permission.

Third-party links

This website may contain links to external websites including IRCC, the College of Immigration and Citizenship Consultants (CICC), and other third-party resources. These links are provided for convenience only. We are not responsible for the content, accuracy, or privacy practices of any third-party site.

Limitation of liability

Immigration Solutions by Sumiksha Randhawa Ltd. shall not be liable for any loss, damage, or inconvenience arising from your use of this website or reliance on its content. Use of this website is at your own risk.

Governing law

These Terms of Use are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.

3. Professional Disclaimer

Regulated immigration consulting

Sumiksha Randhawa is a Regulated Canadian Immigration Consultant (RCIC) in good standing with the College of Immigration and Citizenship Consultants (CICC), the governing body that licenses and regulates immigration consultants in Canada. You may verify her status at any time by visiting the CICC public register at college-ic.ca and searching by name.

No guarantee of outcomes

Immigration decisions are made solely by Immigration, Refugees and Citizenship Canada (IRCC) and other relevant government authorities. ISSR provides professional preparation, strategy, and representation services — we do not guarantee the outcome of any application, appeal, or immigration matter. Past results achieved for clients are not a guarantee of future outcomes, as each case is assessed individually based on its own facts and the applicable law at the time.

Information is general, not advice

Any information shared on this website, on our social media channels, or in a general inquiry response is provided for informational purposes only and does not constitute immigration advice tailored to your specific situation. Formal immigration advice is only provided within the scope of a signed Retainer Agreement.

Unauthorized representatives

Be cautious of individuals who claim to offer immigration services without being licensed by the CICC, a member of a Canadian provincial law society, or a Quebec notary. Using an unauthorized representative puts your application and status at risk. Always verify credentials before engaging anyone for immigration services in Canada.

Complaints and regulatory oversight

If you have a concern about the professional conduct of an RCIC, you may contact the CICC directly at college-ic.ca. ISSR is committed to upholding the highest standards of professional conduct in all client interactions.